Privacy policy.

In brief. We collect the information you send us when you ask for a cash offer or get in touch, we use it only to respond to you and to operate our business, we don't sell it to anyone, and you can ask us to delete it at any time.

Who we are

This site is operated by RPJ Property Group Ltd ("we", "us", "our"), a company registered in England and Wales (company no. 14164927). You can contact us at contact@rpjproperty.com or on 020 7088 8300.

What we collect

• Information you give us: name, email, phone number, property address, postcode, and anything you share about your property or circumstances when you submit an enquiry.
• Information we collect automatically: standard web analytics (pages visited, device type, approximate location derived from IP). We use this to understand how the site is used and to improve it.

Why we use it

• To prepare and send you a cash offer when you ask for one.
• To contact you about your enquiry.
• To keep records as required by law (for example, tax and anti-money-laundering records).
• To improve this website and our service.

Who we share it with

We do not sell your information to anyone. We share it only with:

• Our solicitors and professional advisers, where relevant to progressing a sale.
• Service providers who help us operate the site and communicate with you (for example, email delivery and analytics providers), acting under written contracts that require them to protect your data.
• Government or regulatory bodies, where required by law.

How long we keep it

We keep enquiry information for as long as we reasonably need it — typically no more than 24 months if no sale takes place. Where a sale does take place, we retain records for the period required by law (typically six years).

Your rights

Under UK GDPR you can ask us to: access the information we hold about you, correct it, delete it, restrict our use of it, or object to our processing. To exercise any of these rights, email contact@rpjproperty.com. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

We use a small number of cookies to make the site work and to measure how it's used. See our cookie policy for details.

Changes to this policy

We may update this policy from time to time. The effective date above will change when we do. For material changes we'll try to notify anyone with an active enquiry.